Order

• How do I place my order?

  Here's how to place your order in just a few steps.Few readers

• When will I receive my order?

  Orders are generally processed within 1 business day. Please check the indicative deadlines here.Some readers

• How do I track the delivery status of my order?

  By logging into my customer account, by email and/or by text.Few readers

• Can I change or cancel my order?

  All orders cannot be changed but it can be cancelled if it is not being prepared.Few readers

• My order has been cancelled due to the unavailability of a product, what to do?

  Rest assured, you have nothing to do!Some readers

• There is an error in my order, or my product is damaged. What should I do?

  We apologize for the inconvenience and please inform our after-sales service as soon as possible.Few readers

• My product is defective, what should I do?

  Please contact our customer service department specifying the nature of the defect.Few readers

Payment

• What are the payment methods of the site?

  CB, Visa, Mastercard, American Express and more.Some readers

• Is the payment on Jovoyparis.com secure?

  Don't worry, we attach great importance to the security of our customers' banking data.Few readers

Delivery

• What if I am not available to receive the package?

  Rest assured, the carrier will send you all the information necessary to recover your package.Few readers

• My order appears as delivered but I have not received anything. What should I do?

  Ask your neighbours or click on the tracking link sent to you by the carrier. If the package cannot be found, contact us.Few readers

• Which countries are open for delivery?

  You can find the complete list of countries delivered to and the transport costs according to the delivery options here.Popular

• Delivery and Brexit

  Our answers on UK delivery and Brexit.Few readers

• What are the shipping costs?

  The site will automatically offer you the delivery method or modes available depending on your shipping destination.Few readers

• Will I pay import taxes?

  The rules and regulations for dutiable and imported products change from country to country.Few readers

Returns & Refunds

• How do I return a product that I bought on the website?

  Returns are only possible by Colissimo, within 14 days.Few readers

Samples

• Can we buy samples?

  As an official retailer, Jovoy offers samples for sale. They are available on the product sheets under the label TRY ME.Popular

• How to buy samples?

  From the product listing or the product sheet, simply click on the TRY ME and add it to your cart.Few readers

• Special requests for free samples

  Jovoy offers many gifts and samples. You will find them in your cart, from a given list.Few readers

Offers & Services

• Do you offer gift packaging?

  Jovoy offers a free gift-wrapping service for your purchases.Few readers

• How do Exclusive Offers work?

  The purchase of eligible products entitles you to a gift with purchase. Eligible references are recognizable by the gift icon.Few readers

• Is it possible to get a discount?

  By joining My Jovoy loyalty program, you will have access to many benefits, promotions and gifts.Some readers