Question 1

Which countries are open for delivery?

Accepted Answer

The complete list of countries delivered to and the transport costs according to the delivery options, can be found HERE.

|| If your country is not on the list, unfortunately we cannot send any products.

||| Please note, due to circumstances beyond our control, some destinations may be suspended or stopped without notice.

Question 2

Can we buy samples?

Accepted Answer

As an ${color}[#ff0000](official retailer), Jovoy offers samples for sale. They are available on the product sheets under the label TRY ME.

Each sample contains at least 0.7ml and is either provided by the brand or made by us using only the perfume allocated by the brand for this purpose.

|| We have permission from the brands and are entitled to sell samples even if they say, “NOT FOR SALE” - “Cannot be sold.”

To find all the information about our sampling program, click HERE.

||| NB: Oils are not available for sampling.

Question 3

Is it possible to get a discount?

Accepted Answer

We do not offer discount coupons on the Jovoy website but have set up our My Jovoy loyalty program with many benefits, promotions and gifts.

All information on the My Jovoy program is available HERE.

Question 4

What are the rewards of the My Jovoy loyalty program?

Accepted Answer

Each amount spent earns you 1 point (excluding delivery charges and any discounts).

The first amount spent defines your starting level:

Initié (from 1 to 500 points)
Passionné (from 501 to 2000 points)
Ambassadeur (over 2000 points)

You can move up to the next level and unlock exclusive new benefits by collecting points.

|| Each level gives you vouchers valid for 3 months upon receipt of the code.

You will also receive a birthday code with a discount on your birthday, provided you have entered your birthday date in your customer area.

|| This birthday discount is valid for 1 month from the day of your birthday.

You can find all the terms and conditions of the loyalty program HERE.

My Jovoy Program

Question 5

When will I receive my order?

Accepted Answer

The indicative deadlines are available on the table of zones available HERE.

|| We would like to inform our customers that for deliveries outside the EU, customs delays (for which neither Jovoy nor the carrier can be held responsible. The validation of your order is valid for acceptance) may be added.

Orders are generally processed within 1 business day, but circumstances and charges may vary, we cannot be held responsible for delays related to unforeseen events of any kind. We are very attached to offering the best quality of service to our esteemed customers and will do everything we possibly can to maintain these preparation times.

|| Good to know: Our warehouse in France is open from Monday to Friday. In the current state of affairs there is no preparation or departure of packages on Saturday and Sunday as well as holidays.

Question 6

My order has been cancelled due to the unavailability of a product, what to do?

Accepted Answer

We apologize for the inconvenience caused by this exceptional out of stock! There may be a slight delay between registering your order and updating our inventory.

One of the products you ordered, or your entire order is cancelled. Rest assured, you have nothing to do, and your account will be credited back immediately.

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